Central Tact provides a full range of BPO services in Egypt — from inbound and outbound call center support to omnichannel customer engagement and back office outsourcing. Every service is NTRA-certified, bilingual (Arabic & English), and designed to scale with you: start with one service, add another as volume grows, and manage it all through a single accountable partner instead of juggling multiple vendors.
Below is the full service catalog. Each one links to a dedicated page with the detail you need to evaluate it properly.
We manage inbound customer inquiries, complaints, and support requests across phone and chat channels. Our inbound and outbound call center teams are available around the clock, ensuring no customer interaction goes unanswered.
Outbound Sales & B2B Lead Generation Our outbound sales teams are trained in proven outbound sales strategies that generate qualified leads, book meetings, and close deals. We handle cold outreach, follow-ups, and pipeline management — so your in-house team focuses on closing.
Our appointment setting specialists schedule qualified consultations directly into your sales team's calendar. We handle outreach, qualification, and confirmation — reducing no-shows and maximizing your team's selling time.
Central Tact provides specialized real estate call center outsourcing for brokers, agencies, and property developers. Our licensed agents handle inbound inquiries, lead qualification, and appointment booking — helping you close more deals without expanding your in-house team.
Our virtual assistants provide reliable administrative and operational support — from scheduling and data entry to email management and customer follow-ups. Cost-effective, flexible, and fully managed.
we offer assistance to Our customers through the use of a messaging app or online Chabot.
We build high-performance websites and manage social media presence to strengthen your brand's digital footprint and support your customer acquisition efforts.
We provide round-the-clock coverage to ensure your business stays connected across time zones.
Fully certified and licensed by the National Telecom Regulatory Authority (NTRA) – Egypt, ensuring compliance, security, and operational excellence.
We analyze your goals, processes, and customer expectations to deliver customized call center and outsourcing solutions that fit your exact requirements.
